10th Annual Health Plan Consumer Experience and Retention Summit
110 Huntington Ave
Boston, MA 02116
The 10th Annual Health Plan Consumer Experience and Retention Summit brings together experience, marketing, communication, sales, strategy, and innovation executives in a uniquely engaging forum to discuss best practices, tactics, and lessons-learned with prominent health plans from across the nation. Learn strategies from leaders in the industry, including how to quantify and improve consumer experience across markets and develop a culture of trust when leveraging payers as partners to improve population health.
- Explore today’s health plan presence on the web, social media, and beyond
- Discover the impact of humanizing interactions in an increasingly digital world
- Develop proactive communication to guide members through plan transitions
- Operationalize consumer experience programs to prioritize optimal customer service
Happy members stay put, and it’s more cost effective to retain a customer than locate, engage, and enroll a new consumer. Get ready to create meaningful experiences that engage and retain your health plan membership!