10th Annual Health Plan Consumer Experience and Retention Summit

When:
September 8, 2018 – September 17, 2018 all-day
2018-09-08T00:00:00-04:00
2018-09-18T00:00:00-04:00
Where:
Boston Marriott Copley Place
110 Huntington Ave
Boston, MA 02116
USA
Contact:
World Congress Customer Relations
800-767-9499

The 10th Annual Health Plan Consumer Experience and Retention Summit brings together experience, marketing, communication, sales, strategy, and innovation executives in a uniquely engaging forum to discuss best practices, tactics, and lessons-learned with prominent health plans from across the nation. Learn strategies from leaders in the industry, including how to quantify and improve consumer experience across markets and develop a culture of trust when leveraging payers as partners to improve population health.

  • Explore today’s health plan presence on the web, social media, and beyond
  • Discover the impact of humanizing interactions in an increasingly digital world
  • Develop proactive communication to guide members through plan transitions
  • Operationalize consumer experience programs to prioritize optimal customer service

Happy members stay put, and it’s more cost effective to retain a customer than locate, engage, and enroll a new consumer. Get ready to create meaningful experiences that engage and retain your health plan membership!

22. August 2018 by Ruth Folger Weiss
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