AHCAP Webinar: Making Your Work Team More Effective
AHCAP, The Association for Healthcare Administrative Professionals is the premier organization for healthcare professionals dedicated to those who support our nation’s top healthcare leaders.
About the Session: Learn the critical success factors to make your team more effective and your meetings more productive. Become familiar with tools and techniques to help your group rally around a common purpose, to develop mutual trust and support, to communicate effectively, and to promote a positive emotional climate.
Presenter – Carol Murphy, Process Improvement and Innovation Educator (and CQIplus Facilitator), SSM Health.
About the Presenter: Carol began her career as a pediatric physical therapist and progressed gradually through a variety of management positions in health care. She became interested in process improvement as an opportunity to develop her effectiveness as a manager and began teaching process improvement methods and tools as SSM Health began its journey into Continuous Quality Improvement. Now she teaches those skills full-time for SSM Health, including such topics as making work teams effective, change management, Lean Six Sigma, and use of statistics in process improvement.
12. September 2016 by Miriam
Leave a comment