AHCAP Webinar: Making Your Work Team More Effective

September 22, 2016 @ 1:00 pm – 2:00 pm

AHCAP, The Association for Healthcare Administrative Professionals is the premier organization for healthcare professionals dedicated to those who support our nation’s top healthcare leaders.
About the Session: Learn the critical success factors to make your team more effective and your meetings more productive.  Become familiar with tools and techniques to help your group rally around a common purpose, to develop mutual trust and support, to communicate effectively, and to promote a positive emotional climate.

Presenter – Carol Murphy, Process Improvement and Innovation Educator (and CQIplus Facilitator), SSM Health.

About the Presenter: Carol began her career as a pediatric physical therapist and progressed gradually through a variety of management positions in health care.  She became interested in process improvement as an opportunity to develop her effectiveness as a manager and began teaching process improvement methods and tools as SSM Health began its journey into Continuous Quality Improvement.  Now she teaches those skills full-time for SSM Health, including such topics as making work teams effective, change management, Lean Six Sigma, and use of statistics in process improvement.

12. September 2016 by Miriam
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